nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Hello team, i am looking for a way to give the opportunity to the customer to close the ticket ?

Fatoumata Siga Coulibaly

I would like to give the opportunity to the customer to close the ticket, after a solution is given to his problem, instead of the assignee of the ticket closing the ticket.

Accepted answers

Samuel Gatica _ServiceRocket_

Hi @Fatoumata Siga Coulibaly

In the workflow select the transition that you want to show to your customer and check option

"Show transition in the customer portal"

Ref: Show a workflow transition in the portal

Best regards

Sam

All comments

Samuel Gatica _ServiceRocket_

Hi @Fatoumata Siga Coulibaly

In the workflow select the transition that you want to show to your customer and check option

"Show transition in the customer portal"

Ref: Show a workflow transition in the portal

Best regards

Sam

Manoj Kumar Gangwar

Hi @Fatoumata Siga Coulibaly, Please check the project permissions and grant the resolve issue permission to the service desk customer portal user.

Go to project settings> Permissions

Screenshot 2024-10-23 184946.png

Fatoumata Siga Coulibaly

Thank you for the solution Samuel, it worked

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management