nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

We couldn't turn on customer and organization profiles (500 Server Error)

Jonas Pammer

When going to mysite.atlassian.net/jira/servicedesk/projects/NITS/settings/itsm-features as the site admin and trying to enable the "Customer service" feature "Customer and organization profiles", a snackbar pops up on the left side saying

In the browser devtools network tab, i see the following response from the POST request to enable (payload "feature: csm-customer-context"):

{ "errors": [ { "errorMessage": "An error occurred" } ], "reasonKey": "csm.barista.rest.generic.error", "reasonCode": "500" }

I tried creating a new service managment project with a template, and without a template, and for both it didn't work also.

I had this a month ago when I first stumbled across this setting also.

Accepted answers

Andy Heinzer

Hi @Jonas Pammer

I created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1058836

Someone from our JSM support team should be better able to assist here.

Andy

All comments

Manoj Kumar Gangwar

Hi @Jonas Pammer Welcome to the community!

You may raise a case with atlassian vendor on https://support.atlassian.com/

Jonas Pammer

Unfortunately I am not able to upgrade us to Standard Plan. I wanted to create this community post in the thought someone who had/has this problem will stumble on it and maybe comment with his resolution or kudo/me-too.

If you think it does not fit here and this is a site specific problem, I can also close this with your answer accepted. This bug is not a real affection for me.

Manoj Kumar Gangwar

No problem, I requested the Atlassian team to look into it. An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

Andy Heinzer

Hi @Jonas Pammer

I created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1058836

Someone from our JSM support team should be better able to assist here.

Andy

Jonas Pammer

Thanks for all the kindness, even if we have just Free.

The solution was: Temporarily Make the agent org-admin.

2 hours ago I got request to give admin access per click of a button within their JSM, and now it has been solved, with professional full text templates and responses.

hint for others: just make sure to check billing after the ticket, and go back to free (his account on the site upped Jira)

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