nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

is it possible to delete raised request in customer portal screen ??

Seenivasan K

....

Accepted answers

Fazila Ashraf

Hi @Seenivasan K

No. Not from the portal view.

If the customer wants to cancel the request, have a portal available transition to resolve it.

All comments

Fazila Ashraf

Hi @Seenivasan K

No. Not from the portal view.

If the customer wants to cancel the request, have a portal available transition to resolve it.

Seenivasan K

thanks for responding @Fazila Ashraf can you elaborate briefly about this solution.
Also i want to know is it possible to 'decline' raised request in customer portal screen ??

Fazila Ashraf

@Seenivasan K , https://support.atlassian.com/jira-service-management-cloud/docs/show-a-workflow-transition-in-the-portal/ has details on how to make a transition available in the portal.

Seenivasan K

thank u so much @Fazila Ashraf

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