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Customer Notification Variable Add/Customize

Santhosh Raj_ur59s4

We are trying to build a Customer Notification template model for customers and wanted to show the Assignee name alone and not the Approver names in portal.
Screenshot 2024-10-23 123252.png

So is there any other variable can be added in notification section customized like smart variables.

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Nikola Perisic

Hello @Santhosh Raj

Have you tried {{assignee.displayName}} ?

Santhosh Raj_ur59s4

It is not working as expected. gives the same output. Screenshot 2024-10-23 161549.png

Variable shows same in output mail @Nikola Perisic

Cristian0791

Hi @Santhosh Raj

I don't think "Customer notification" not support smartvalues as: {{assignee.displayName}}.

The only variables that you can select are the ones from the list.

For your solution you can build and automation with Automation for jira and used the smartvalue mentioned by my colleague @Nikola Perisic but please beware that you have a limit on automations run according to you Jira plan.

Nikola Perisic

This only works for Jira automation rule but for customer notifications this won't work.

Santhosh Raj_ur59s4

So any options for creating variable in that Customer Notification
"Insert a Variable:

Where we can create a new variable by ourself @Nikola Perisic

Santhosh Raj_ur59s4

That won't be needed then. If we can able to create a Variable for it then it would be fine @Cristian0791

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