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Cannot delete this organization

Joep.Beusenberg

People are creating organizations without intending to do so, and deleting these is really a pain.

Deleting the organization is only possible when all products are removed, but products cannot be removed without adding payment details - which is really the opposite of what I want.

How can we forcefully terminate an organization that we don't need anymore?

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Trudy P Claspill

Hello @Joep.Beusenberg

Welcome to the Atlassian community.

You can remove products from the Organization by canceling the subscriptions.

If the products were on free trials and those trials expired then you have to enter payment details to pay for the period of time the products were available while not free.

You can contact the Atlassian Billing team for additional help.

https://www.atlassian.com/company/contact/purchasing-licensing#/

Joep.Beusenberg

That's the thing, they were free, are free, and are never used.
I just want to delete them. I will not enter any payment details to reactivate them, just to delete them. That doesn't make any sense.

2024-10-23 10_22_31-Details - cm-test-panos - Atlassian Administration.png
2024-10-23 10_24_03-Billing preview - cm-test-panos - Atlassian Administration.png
2024-10-23 10_24_29-Manage subscriptions - Billing - cm-test-panos - cm-test-panos - Atlassian Admin.png

Trudy P Claspill

Have you tried contacting the Atlassian Billing team?

This is a user community, so we cannot directly access your accounts or sites.

I recommend that you contact the Billing team for additional help.

Joep.Beusenberg

Hey Trudy,

I did and never got a reply. I'll try once more.

Thanks.

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