Automate - CustomerID

Question

We are using Atlassian Guard for the source for Customers (this is populated in turn by Okta).

We have added some fields to Customer Detail, which we need to populate, which can be sourced from Okta.

However I have hit a stumbling block. I found this link, but it talks about using CUSTOMERID to put/get the data. I can find ACCOUNTID, but web searches say Customer ID and Account ID are two different values.

What I need to do in automation is,

1. Get the customer detail record.

2.  If it's empty, make a call to Okta and populate the customer detail record.

Any suggestions, etc much appreciated.

Myles Boyd · Answer

I get the same in JSM; just used PM as it's easier to change.

Nico Maikranz · Answer

Unfortunately, I am not familiar with postman.

Basically, I can only say that you are on the right track with the AccountId. The URL from above also looks correct.

I have tried to adapt my script so that I also get an Error 500.

Method "Get" replaced by "Post": Error 405 "Method not allowed"
Incorrect cloud ID stored: Error 404 "Tenant not found"
Incorrect customer/account ID stored: Error 404 "accountId not found for customer"
Incorrect URL stored: Error 404 "not found"
Incorrect credentials stored: Error 401 "unauthorized"

There is currently no scenario (with Powershell) where I can get an error 500.

I therefore assume that the error is not directly related to the URL you are using.
Maybe its something related to postman or some configurations in postman. But these are just guesses.

Myles Boyd · Answer

Using postman for testing, this is all I get

{    "errorMessage": "Encountered error while executing request.",    "errors": [        "INTERNAL_SERVER_ERROR"    ],    "statusCode": 500}