how do i get the service desk to reply using my company email

Question

I have changed the reply address to my company email but the end users are still recieving emails directly from the jira email address nit my company one

Neil Baldwin · Answer

Hi

the initial email comes through and also the final if its closed, it just the other emails ie when you update a ticket or assign someone.

Manoj Kumar Gangwar · Answer

Hi @Neil Baldwin Welcome to the community!

Please check the below points:

* Check Email Settings in JSM:

* Go to the JSM project settings.
* Under "Email Requests," ensure that the correct reply-to address is set.

* Update Notification Schemes:

* Check the notification scheme associated with your project. Make sure it’s configured to use the desired email address for notifications.

* Modify Outgoing Mail Settings:

* If you're using a custom SMTP server, ensure the settings are correctly configured to use your company email address.

* Check Service Desk Settings:

* In the Service Desk settings, ensure that any default email addresses are updated.

* Test Email Functionality:

* Send a test email to verify if notifications are being sent from the new address.