Catch a text in a form for automation

Alban Gueguen

Hello,

as a beginner with JIRA, I'm exploring automation. I created a Jira form from a blank template and linked it to a request type, which creates a ticket once the form is submitted via the portal for my users. So far, so good.

I am looking to retrieve a text value included in the form once the ticket is created in order to modify the ticket.

In short, I had 3 forms that I merged into 1, and based on the fields filled in, I want to modify the ticket assignment

Thank you in advance for your help.

 

Tuncay Senturk _Snapbytes_

Hi @Alban Gueguen 

Welcome to the Community!

I'm not entirely sure I fully understand what you're asking, but if I haven't misunderstood, here's what I would do:

To modify the ticket assignment based on the fields filled in the form, 

- add a branch with a branch rule for the Current Issue and retrieve the field value (edit issue and use smart values (e.g. {{issue.customfield_12345}} for the value of the custom field)

- to modify the assignment add a condition, based on the field value. For example, if the form’s text field contains a specific value, you can add: 
{{issue.customfield_12345}} equals "Sales". 
Then Use Edit issue fields and choose the appropriate assignee based on the form’s field value.

I hope I was clear!