Update Child issue via automation from Initiative down to Story

Erica Robinson_ls2zxv

We were asked to make an automation that would update a field value (Capacity Category) for all tickets beneath an Initiative ticket item. So far, I've only been able to get the automation to go down a single level (Initiative > Epic) and it won't go down to the next round of children. 

Based on the description, it seemed that it would go down further than just the epic level.

Trudy P Claspill

Hello @Erica Robinson 

On the Rule Details page there is a check box for allowing/disallowing the rule to be triggered by actions taken by rules. Check that box so that when the rule changes the Capacity Category of the children at one level, then that will trigger the rule to run again where those child issues become the trigger issues, and then their children will be updated.

Note that there is a limitation on a rule being able to call itself or other rules in quick succession. That is the Loop Detection limit documented here:

https://support.atlassian.com/cloud-automation/docs/automation-service-limits/