Email notifications are off until (tomorrow)

Question

Hi, we originally got the info that we have 100 emails per day free in jira team managed service desk, now we get this message since yesterday although we usually don't even send 10 emails per day. What could be the reason for this and where can we check the number of emails?

regards!

Jira Error Message:

Email notifications are off until xx/xx/24 (next day)

You've sent the maximum number of notifications in 1 day for your plan. This limitation will be removed when you move to Standard/Premium (paid) plan after your evaluation period.

Marc -Devoteam- · Answer

Hi @MF

Only on created, or are other customer notifications also active?

Do you have other projects with notifications active, see notification scheme on a project.

The limit, my understanding, is a 100 email sent by Jira (total), not just JSM.

MF_29fqe0 · Answer

That's how we understood it and have used it so far. Thank's Bill!

MF_29fqe0 · Answer

No we do not use automation rules (just onetime autorespond when a ticket is opened), it looks as if something is no longer working or counting correctly. Maybe it's a software error because we currently have very few emails about it that is way under 50 also with answers.

Nevertheless, the opening ticket message still appears in Jira but no answers that are answered via the Jira web interface in the ticket go back to the customer when this message appears.

It has been working again for the last few days and today this message came again:
Email notfifications are off until ... You've sent the maximum number of notifications in 1 day for your plan.

We use our external email server address (email and password), which has worked well so far.

Perhaps the technicians can take a look at this please. What would be the best way to report it?

Thanks in advance!