Canned respond

Question

why does the image in canned responses become attachment? but in the comment is only image?

How can I achieve in canned responses that image not become an attachment?

here's I'm trying to achieve in canned responses.

here's what happen when in canned responses

Anusha A · Answer

Hi Mar,

Thanks for your question on community.

I was able to replicate this behavior on my test instance and have submitted a bug ticket to our developers. I recommend adding yourself as a watcher to receive updates on its progress.

* JSDCLOUD-15191-Images in canned responses are turning into attachments.

On its implementation, you can View Atlassian Cloud bug fix policy. Hope this is helpful.

Regards,

Anusha A

Mar · Answer

here the result if I used the canned responses