Transition to a status based on content of custom fields

Question

Hi,

I have three custom fields (rich text box) with prepopulated text.

The group of users who will transition the issue should fill out all the fields before they transition the issue.

I tried validation rules but it does not work. Most likely it treats prepopulated text as pass :)

Any suggestion what can be done?

thank you

nika gabadze · Answer

Hi , it's better to use "Mandatory field " is will solve your problem , because when you are using automation you have to check regularly rule that action was performed or not is not what is a problem  etc.  correct me if I'm wrong and if you could give me more details about it and ill try to help you

John Funk · Answer

Hi @D.NewberryDeGuzman ,

Try using the Field has been modified Validator.

Sarp Egemen · Answer

Hi @D.NewberryDeGuzman

If I understand correctly, the prepopulated custom fields contain text, but what do you mean by "fill out all the fields"? Don't they come already filled?

Do you mean that the prepopulated text includes spaces that need to be filled in? If so, you might want to check whether the current value of the prepopulated field is the same as its default value. If it is, this means the field is untouched/unchanged, so you could prevent the transition in that case.