Has this been rolled out to customers now or is it still only for agents?
Hello @Lee Hutchinson
Virtual agents are working based on the Slack channel that you connect to your service management project. There two types of channels:
So everything has to be done in Slack and not the portal?
@Lee Hutchinson You can also use it in the portal: https://support.atlassian.com/jira-service-management-cloud/docs/use-the-virtual-agent-in-your-portal/
Just one more thing, I have 2 portals for my business. Do I need to set up virtual agents on both of them individually or is it global?
You need to set up for both projects since agent and requests channels for Slack will be different.
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