For unlicensed user

Question

Hi team,

I have question regarding unlicensed users in Jira service management using the link or URL.

Please look into it ASAP.

Thanks & Regards,

Preeti.

G Preeti · Answer

Thank you, will work on it.

Dan Breyen · Answer

Hi @G Preeti welcome to the community!  It's not exactly clear to me what your issue is, but I do know that Customers can have access to the JSM Portal, and they wouldn't have to have JSM licenses.

You can also configure your system so everyone has to have an account.

Hope that helps.