Generating tickets without duplication

Question

My goal is to create a manual trigger so that at any status of a ticket, I can initialize a custom Jira ticket of type 'Test'. Part of my project's workflow is to automatically create this 'Test' ticket once the status of the ticket is transitioned from In-Progress to Test-Assessment.

The issue that I am having right now is that I am trying to combine both. I want the workflow automation to not automatically create the 'Test' ticket when the current ticket is transitioned if and only if the current ticket already has the Jira ticket linked 'Test' ticket.

If the ticket does not have a 'Test' ticket at the time that the ticket is transitioned from 'In-Progress' to 'Test Assessment', then continue with the transition automation and add a new 'Test' ticket.

If the ticket does have a 'Test' ticket (by manually triggering the creation of the ticket) before the ticket is transitioned from 'In-Progress' to 'Test Assessment', then do not create a 'Test' ticket anymore, since the 'Test' ticket was already generated

Ralph Balita · Answer

Hi Trudy, thanks! Ended up working out by using two seperate automation rules: one rule triggered by the current ticket being Transitioned from Status1 to Status2 and the other rule being manually triggered which checks if a Linked Issue Exists of type 'is tested by'.

This solution works fine thanks!

Trudy P Claspill · Answer

Hello @Ralph Balita

Welcome to the Atlassian community.

Are you using an Automation Rule to create the Test issue automatically when the issue transitions? If so, please provide screen images showing that entire rule. We will then be able to advise you on how to change it to meet your requirement.

Do you use a link type that is unique to linking the Test issue to the original issue, or do you use a link type that is used in linking other types of issues?