Exporting customers from a specific JSM project

Question

Without having to pay for a 3rd party app that charges per agent, I need to see if there is a way within Jira to export a full list of customers from a specific project or at the very least filter customers by project.   I am on JSM cloud.

Nexuvico · Answer

Hi,

We built a Forge app that provides a solution to export Jira project customers and users — and much more.

User Account Manager allows global administrators to export JSM customers and organizations per project.

Here's how it works:

* Select any JSM project from the project selector
* Enable "Show customers and organizations only" filter
* Organizations are displayed with their member count, expandable 
  to see all members
* Click "Export" to download the full customer list as CSV, JSON or TXT

The app also provides additional features for Jira administrators:

* Unified dashboard to manage users across Jira, Confluence and JSM
* Bulk actions: deactivate, reactivate, grant or revoke product access
* Inactive user detection with configurable thresholds
* Export space agents and users
* Export space lists
* Export groups
* Export group members
* Audit logs for compliance

It runs entirely on Atlassian's Forge platform — no external 
servers, all data stays within Atlassian infrastructure. A free 
trial is available.

Marketplace listing: 
https://marketplace.atlassian.com/apps/1286949292/user-account-manager-bulk-user-actions-customer-export

Samuel Gatica _ServiceRocket_ · Answer

Hi @Don Roberts

Unfortunately, it is not possible to export the list of customers per project/organization.

There's already a suggestion raised with Atlassian which is being reviewed. You can track it here

* Ability to export users and organization per projects I would suggest you to vote for it and start watching it for further updates.

Best regards

Sam