hello! i currently have an issue type that keeps getting assigned to an inactive user by default. How can i update that?
Hi @Eman Khan , I would expect one of two causes, either there is a post function in the associated workflow or there is an automation rule. Can you look ate the History tab to assess further? Please share your findings.
please see below
so travis is the inactive user and he's set as the default approve for ' infrastructure leads for approval'
so it looks like Ashton changed to Travis so isn't this a procedural issue? Are you saying that something in the background is setting the assignee or simply that users are assigning to an inactive user?
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