Unable to access jira cloud site from Suriname

jeffrey Sjauw mook_iznpf0

Hi there,

 

We have recently moved from Starlink to a back local ISP in Suriname

And it seems we can no longer access our jira cloud instance 

it-nvholsu.atlassian.net

 

Below we have the traceroute and the ping results 

traceroute to it-nvholsu.atlassian.net (104.192.142.20), 30 hops max, 60 byte packets

1 setup.ui.com (192.168.21.10) 0.758 ms 0.846 ms 0.884 ms

2 192.168.50.1 (192.168.50.1) 3.598 ms 3.928 ms 3.894 ms

3 192.168.100.1 (192.168.100.1) 5.226 ms 5.292 ms 4.982 ms

4 172.28.3.1 (172.28.3.1) 6.054 ms 6.416 ms 7.020 ms

5 200.2.162.126 (200.2.162.126) 6.087 ms 6.572 ms 5.675 ms

6 e0-25.core1.for1.he.net (216.66.24.101) 35.352 ms 32.285 ms 32.320 ms

7 * * *

8 206.41.108.136 (206.41.108.136) 103.782 ms 198.32.242.193 (198.32.242.193) 103.466 ms 105.032 ms

9 52.93.236.39 (52.93.236.39) 105.029 ms 52.93.37.113 (52.93.37.113) 106.598 ms 52.93.236.47 (52.93.236.47) 106.433 ms

10 52.93.37.28 (52.93.37.28) 104.122 ms 52.93.37.38 (52.93.37.38) 105.652 ms 52.93.37.20 (52.93.37.20) 106.690 ms

 

PING it-nvholsu.atlassian.net (104.192.142.18) 56(84) bytes of data.

-- it-nvholsu.atlassian.net ping statistics --- 875 packets transmitted, 0 received, 100% packet loss, time 892867ms

 

Apart from using VPN is there anything I can do from our side to fix this access issue?

 

Kind regards,

 

Jeffrey Sjauw Mook 

Marc -Devoteam-

Hi @jeffrey Sjauw mook 

Welcome.

If I ping this, I get a different IP.

If I just access it from the my home connection. I get on the site telling me I don't have access.

So the site is reachable.

Check you network or firewall with you IT department.

If you use IP whitelisting at your end to reach information, you need to whitelist all of the following, see https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/