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Create ideas in JDP based on CR in Jira service management

Mickael Maujean_1oq1td

Hello,

I would like to create a simple autoamation creating an idea in JPD when the change requests in service management switch to a specific status

It seems it's not recognizing the status type Idea in JPD although the only issue type I have in JPD (my discovery project) are "ideas"

Any reason why the rule cannot be created ?

Thank you

Accepted answers

Fabian Lim

Hi @Mickael Maujean

Make sure that the rule is created globally and ensure that the the automation applies to multiple projects. Refer to this: https://community.atlassian.com/t5/Jira-Service-Management/Automation-across-two-projects/qaq-p/2195469

Regards,

Fabian

All comments

Fabian Lim

Hi @Mickael Maujean

Regards,

Fabian

Mickael Maujean_1oq1td

Thank you for your reply @Fabian Lim

Unfortunately setting the scope to multiple project does not solve the problem.

The automation is still not able to find the issue type "idea" although I have added my discovery project among the scope list

I have double checked in the project and idea are available

Edit : I am not able to find the issue type "idea" in the list of issue type of my organisation. It seems the issue type idea does not exist although above screenshot shows the contrary

Thank you

Fabian Lim

Does the discovery project have an idea issue type in the project's issue type schema? It's also possible that the idea is locked to the JPD projects only, so you may have to use a different issue type.

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