nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

SLA Threshold

Fikri Ahmad

Hello.

Need assist for SLA threshold breached.

I able to come out with value "SLA Violated" base on below rule :

Time to First Response.jpg

Time to First Response 2.jpg

But when to come out with the value " Within SLA" based on below rule :

Time to First Response 3.jpg

Time to First Response 4.jpg

the rule is not working, the value is not appear as "Within SLA".

Below is the Audit log :

Audit Log.jpg

Need help and assist.

Thanks.

Accepted answers

All comments

Manoj Kumar Gangwar

Hi @Fikri Ahmad

You can create an automation like:

Screenshot 2024-10-17 130043.png

Fikri Ahmad

For Second row, AQL condition,is it use Object or Issue field.

Fikri Ahmad

if use issue field, what Assets field need to be stated?

Manoj Kumar Gangwar

It's not an AQL condition, it's just a JQL condition.

Screenshot 2024-10-17 142645.png

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-cloud