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Automation Trigger "When: Issue Updated" not Firing

Kyle Pontis

I have a very simple automation set up that is supposed to update all sub-tasks on an issue to fill out a custom field from the parent issue.

The workflow is only 2 steps.

When: Issue Updated

Then: Edit Issue Fields

The when trigger does not seem like it can be customized in any way. The Edit issue fields step simply has the selected custom field I made selected, and the action is to "copy from parent".

Seems simple enough. However, try as I might I cannot get the automation to fire. I have tried commenting on the sub task, I've tried changing its status, and its assignee. Nothing seems to trigger the automation to even attempt to fire.

We do have a security screen enabled for this project but I have ensured that the automation "user" is allowed to access all issues. Can anyone help me determine why this automation is not firing, much less working?

Accepted answers

Kyle Pontis

I was able to solve the issue via using a different trigger as well as a branching task:

Trigger: Field Value Changed (I selected my custom Participants field)

Branch

For: Subtasks

Then: Edit Issue Fields (Sets the Participants field, copied from Parent issue)

This effectively does exactly what I wanted it to. Thanks very much to @Aaron Pavez _ServiceRocket_ for the assistance!

All comments

Aaron Pavez _ServiceRocket_

Hi @Kyle Pontis

Can you share a screenshot of the whole automation, please?

Any errors in the audit logs? a screenshot will help us too.

I just created a similar automation and the subtask gets the value from the parent.

Maybe permissions? who is the actor of the automation? is it Jira automation?

Regards

Aaron

Kyle Pontis

Hi Aaron,

Thanks for your help. I have attached images of the automation and its rules. Let me know what you think! Screenshot 2024-10-16 at 1.18.23 PM.png Screenshot 2024-10-16 at 1.19.37 PM.png

Kyle Pontis

Sorry, I should have replied to your specific comment. I did reply on the main post however!

Kyle Pontis

The automation is not even firing, so there is nothing in the audit log to present, unfortunately.

Jira automation is indeed set as the actor.

Kyle Pontis

I have tried adjusting the automation so that the actor is me, still no luck.

Kyle Pontis

I was able to solve the issue via using a different trigger as well as a branching task:

Trigger: Field Value Changed (I selected my custom Participants field)

Branch

For: Subtasks

Then: Edit Issue Fields (Sets the Participants field, copied from Parent issue)

This effectively does exactly what I wanted it to. Thanks very much to @Aaron Pavez _ServiceRocket_ for the assistance!

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