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Cannot click on 3 dots on board for configure board status -Service desk Project

Revathi Nukala_zrqiav

Hi,

I added a IT service desk general type project, I have a custom workflow that is added, but I cannot change the name of the status to match my workflow on Boards. Nothing comes up when I click three dots . Any help is appreciated. The goal is the change to column names to match our custom workflow.

Screenshot 2024-10-16 131814.png

Accepted answers

Samuel Gatica _ServiceRocket_

Hi @Revathi Nukala

It appears that there may be a bug, as I am experiencing the same issue.
I have opened a ticket with Atlassian Support, and let you know as soon as they reply.

Best regards

Sam

All comments

Samuel Gatica _ServiceRocket_

Hi @Revathi Nukala

It appears that there may be a bug, as I am experiencing the same issue.
I have opened a ticket with Atlassian Support, and let you know as soon as they reply.

Best regards

Sam

Nikola Perisic

Hello @Revathi Nukala

Are you the board admin for this project? If yes, try different browser, start in incognito and clear your cache and try again.

Marc -Devoteam-

HI @Revathi Nukala

ANd @Nikola Perisic @Samuel Gatica _ServiceRocket_

I seem to remember there is aboard option on a JSM project, but this board is not configurable.

It only shows 3 default columns based on status category in JIra

Revathi Nukala_zrqiav

Yes I am board admin. That did not work

Revathi Nukala_zrqiav

Would you know which type of Service desk project has configurable board option?

Samuel Gatica _ServiceRocket_

The Documentation says that is feasible to configure Get started with boards

Revathi Nukala_zrqiav

I cannot as nothing happens or no options are visible when three dots is clicked.

Marc -Devoteam-

Hi @Samuel Gatica _ServiceRocket_

And I think there has been an update on boards, as you now have the option "Group By"

I noticed that this replaced the swim lane setting on a board, even on a configurable board.

This update can also caused the config option of a JSM board.

As it was possible to configure the statues on the board columns.

https://community.atlassian.com/t5/Jira-Service-Management-articles/Introducing-Boards-for-Jira-Service-Management/ba-p/2544947

I urge you to contact Atlassian Support on this issue.

Please provide the feed they give on this post, this will help other members (including myself)

Nikola Perisic

@Revathi Nukala Have you tried using different browser, incognito mode, cache clearing? If none of the options is not working, this is something that needs to be addressed to Atlassian Support: https://support.atlassian.com/

Revathi Nukala_zrqiav

@Nikola Perisic yes bing did not work, chrome did not work. I have another project of type Software project the board configuration and click on three dots work just fine in that. But it is this service desk project no luck

Revathi Nukala_zrqiav

@Nikola Perisic @Marc -Devoteam- @Samuel Gatica _ServiceRocket_ I contacted the JIRA support team and this is confirmed as bug and they will be working on it. Thanks for your support , I will update this once resolved

Revathi Nukala_zrqiav

This is now resolved

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