I am setting up a flow to leave chaser comments on a ticket if it has been in a status for 2 weeks, 3 weeks, and then 4 weeks without an update
However, I can't figure out how to exclude comments left by the previous automations when checking for updates
This is my desired flow
Chase 1: No updates in the last 2 weeks -> Action: leave a comment tagging the assignee
Chase 2: No updates since the automated comment was left and 3 weeks since there has been an update on the ticket -> Action: leave a comment tagging the assignee with a bit more urgency
Chase 3: No updates since the automated comment left in chase 2 and 4 weeks since there has been an update on the ticket -> Action: tag two specific users to follow up with the stakeholder(s) directly
I know how to set up the desired actions but my initial approach for chase 2 of using the following JQL condition was unsuccessful as 'updates' includes the automated comment left in chase 1
status = "With business" AND statusCategoryChangedDate <= -21d AND updated <= -21d
Is there a way to set up these chasers to check for if a comment has been left excluding comments left by the previous automations?
