Why can I not add my third free customer agent?

Question

Hello

Does anyone know why it says that there are no more agent slots remaining when I just have two people here? Is there some other place that an agent account can be hiding that I do not know of?

I also have two customers (Only two since all cases come from a form that posts an email), but I assumed that was not a limitation in the free tier.

Daniel Armyr_hgr3o3 · Answer

Thanks for lightning-fast answers.
I have now removed everyone non-critical, meaning there is only one person left here (And I guess me as owner takes up one seat even if I do not appear here)

I am still seeing the issue, but I know that these things sometimes take a bit of time to propagate, so I will wait until tomorrow and check then, unless either of you see another issue...

Daniel Armyr_hgr3o3 · Answer

Thanks for lightning-fast answers.
I have now removed everyone non-critical, meaning there is only one person left here (And I guess me as owner takes up one seat even if I do not appear here)

I am still seeing the issue, but I know that these things sometimes take a bit of time to propagate, so I will wait until tomorrow and check then, unless either of you see another issue...

Jack Brickey · Answer

Hi @Daniel Armyr , can you check the following location?

Click on the gear/sprocket in upper right corner and select User management

what is shown on that page for users? You can also filter by JSM user access if needed.