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Updated MS Teams webhooks does not work

Niklas Malmberg

We use MS Teams channels to show important notifications from Jira automation, and this has worked fairly well for a year or so. Now Microsoft has announced that they change the webhooks, and last week started to display a warning message that the webhook URL needs to change no later than 31 December.
So I updated the URL, created new webhooks and updated the Jira rules with this new information.
And then the notifications stopped coming.

From Jira point of view, everything looks ok, the audit log shows success. (I attach a simple test to illustrate)

Is there a known problem in Jira automation to use the new Teams webhook URLs? (far-fetched perhaps)
Have anyone else in this community encountered this? Found any way to fix this?

Screenshot 2024-10-16_000287.png

Screenshot 2024-10-16_000285.png

Accepted answers

All comments

Niklas Malmberg

Here's an example of the warning message displayed, urging us to update the webhooks

Screenshot 2024-10-16_000288.png

Link to Microsoft info around this topic:

https://learn.microsoft.com/en-us/microsoftteams/m365-custom-connectors#update-connectors-url

Lefteris Spatharakis

I'm also having this issue. After I updated the webhook url, it does not work.

Didn't find any solution so far.

Using curl to test the POST part it works:

curl -H "Content-Type:application/json" -d "{'text':'Hello World'}" <webhookurl>

Niklas Malmberg

Just verified my newly created webhooks like suggested above, and that worked just fine for me too. Great tip, @Lefteris Spatharakis !

Niklas Malmberg

I've found a workaround now, somewhat functioning.

Instead of normal Teams webhooks, I have to use teams Workflows. So I have created one following these steps (see below) to get an URL to paste into Jira automation rule. And it works, but with the following drawbacks:

1. Can only use public channels now, no longer private channels

2. Sender of notification is no longer 'Jira Automation', it's the personal user account which created the workflow

Steps:
Screenshot 2024-10-28_000311.png Screenshot 2024-10-28_000310.png Screenshot 2024-10-28_000312.png Screenshot 2024-10-28_000313.png

The channel postings will look something like this now:

Screenshot 2024-10-28_000314.png

Miguel Goyanes_7823mf

@Niklas Malmberg Thank you

Can you please share how you have configured on Jira the Message title and Message so that links are displayed?

Mine does not display links and I would like that the card would allow for the issue link to be clickable.

Here is mine.
10-28 at 10.00.19.png

Niklas Malmberg

In your rule part that send messages to Teams, this line

Issue: [ **{{ issue.key}}** ] ( {{issue.toUrl}} ) _{{issue.Summary}}_

will result in a line in Teams that will looks something like

Screenshot 2024-10-28_000315.png

** makes the text bold

_ makes the text italic

[ key ] (URL) creates the clickable link

Miguel Goyanes_7823mf

Thank you. Manage to address my issue.

Max S_weldfk

Hi guys,

so i am having trouble setting the automation rule up in the fist place

I have created the Teams Workflow for posting to a channel when recieving a incoming webhook.

Copied over the URL, added it to the Jira Allowlist (both checkboxes are unchecked).

Diffrent from your Screenshot, by now I have to create a "Secret Key". Did that, gave it a name and posted to URL.

So, when creating a new rule, after selecting the action "Send Teams Message", i can select the Key with the webhook url.

And from here I'm stuck.

"Please enter a valid MS Teams webhook URL"

What did I miss?

Best regards

Max

Niklas Malmberg

Unsure what you have done, but that does not look like any URL (Uniform Resource Locator, an address on the web) I've ever seen before.

Mine looks like https://prod-148.westeurope.logic.azure.com:443/workflows/4862f5c7c7114c2597cb7.....