error while setting up widget.

Question

Hello, recently we updated customer permissions in JSM. due to which for one of the project Widget functionality is affected.

so basically we removed all access from Global setting JSM >> Customer Access  and made customer permissions> restricted  under project.

post that started getting error as below: i reverse all settings yet error is not resolved.

Can anyone let me know what might be missing?

Nikola Perisic · Answer

Have you checked this page: https://support.atlassian.com/jira-service-management-cloud/docs/embed-a-widget-onto-a-web-page/

Arti Patil · Answer

yes, i made those changes also yet error was not resolved.

Nikola Perisic · Answer

Hello @Arti Patil

To mitigate this error, for Customer permissions you need to go in Update customer access settings > Allow customers to create accounts > Customers can access and set settings without logging in needs to be checked.