Empty storage - how it is possible?

Question

Hello everyone! :)

I have a team-managed Jira Software Standard subscription.

I have then 250 GB of free space and I would like to monitor it. If if go to Atlassian Admin section, then my product, what I see is:

... But I think it's impossible, at least one GB or more are used in my projects with the attachments we attached in our issues ...

How can I make sure that this is correct? Do I have to activate some specific setting?

Thank you in advance!

Sara Valoti SK · Answer

@Mara (bitvoodoo ag) thank you very much for your support!

Mara (bitvoodoo ag) · Answer

HI @Sara Valoti SK

In this case I suggest contacting Atlassian directly: https://support.atlassian.com/contact/

Let's hope they can help with you this issue. I am sorry I couldn't help further.

Best wishes,
Mara

Sara Valoti SK · Answer

Hi @Mara (bitvoodoo ag) thanks for your help!

Actually, in our projects there a many attachments, which is why I have doubts that we are using less than 1 GB of storage. Also, it's been like this for a while (at least 2 weeks), so I'm afraid it's not a synchronisation issue in this case...