Service Desk API - Request creation failed.

nicola.dauria

Hi everybody,

i'm facing an issue when i try to create a request by servicedesk api.

The create request returns me a 301 status and then redirect to another service and returns a different result which is a list of ticket from a GET service.

Can you help me finding the mistake I'm making?

Thanks.

---

These are the api call url and its body. 

domain.atlassian.net/rest/servicedeskapi/request 

{
 "requestFieldValues": {
    "summary": "summary",
    "description": "description",
    "customfield_10092": "url",
    "priority": "1",
    "customfield_10093": "Niconize",
    "canRaiseOnBehalfOf": true

 },
 "canRaiseOnBehalfOf": "user_id",
 "requestParticipants": ["user2_id"]
}

Same issue when I try to comment a ticket

domani.atlassian.net/rest/servicedeskapi/request/25536/comment

Marc -Devoteam-

Hi @nicola.dauria 

On creation you also need to specify the following, request id and the id of the service desk.

• "requestTypeId": ""
• "serviceDeskId": ""

On comment you need to provide the body and if the comment is public or true or false