Error with Find Users API

Question

We are using the Find Users API (link) to retrieve user details. However, we are encountering a 404 error with some accounts.

Here are the details:

* When the user is not present, the API returns a 200 status code with an empty response.
* With some specific accounts, the API returns a 404 error whether the user is present or not.

Can you please help us understand in what cases the 404 error is triggered? Could this be related to the credentials we're using (e.g., does the email need to belong to an admin account)? Or is there a different underlying issue?

We'd appreciate your help in resolving this.

Sumit Rajendra Athani · Answer

sure @Marc -Devoteam- . Ill check with the support team and present this case.

Thank you.

Marc -Devoteam- · Answer

HI @Sumit Rajendra Athani

Still the result [] means nothing found.

The page not found I can't explain as I can't reproduce this on my end.

My only suggestion would be to contact Atlassian Support and present them the case.

Sumit Rajendra Athani · Answer

Hi @Marc -Devoteam-,

I hope you are doing well.

as mentioned for "With some specific accounts, the API returns a 404 error whether the user is present or not."

The 200 response is for zluritest1 org and 404 for test-zluri-demo, and we are not able to figure out why.

we want more details on why we get 404 error and the account is based on jira software not JSM.