Open JSM project but not searchable

Question

Hi all

I have 19 JSM projects and 5 of them are not Restricted.

Please share your thoughts, tips and tricks on managing them and particularly hiding them from each other so that the request types in each cannot be found through the search bar or from other help centers?

I want to keep them Open BUT hidden from other projects or help centers ideally.

Please let me know

Thank you

Yatish

Yatish Madhav · Answer

Thanks @Kris Dewachter

This should help you understand it better ... Nah, it is not a bug and there are open tickets to upvote/comment/watch - see below. JSDCLOUD-14537 is particularly what we want Atlassian to help solce soon I hope :)

https://jira.atlassian.com/browse/JSDCLOUD-14521

https://jira.atlassian.com/browse/JSDCLOUD-14537

https://jira.atlassian.com/browse/JSDCLOUD-14736

I tested as well that if a project is set to Restricted under the Portal Settings, it will not show. This is also unless the the user is a customer or in and Organization that is added under Customers for that shown project.

Thank you

Kris Dewachter · Answer

Hi @Yatish Madhav ,

I did a little test, and apparently, when you "hide" a project in the portal, the request types will still appear through the search. Not sure it's intended like this or a bug.

If the request types should not be visible on any portal, you could also try removing them from the "Portal Groups".

Best regards,

kris

Yatish Madhav · Answer

Thanks Kris

Open for the reason of allowing external users to email the email channels so that we do not need to add the customer emails manually. Might be other features that are part of it being Open that I cant think of right now

I am looking into creating multiple help centers ... but the problem is that if I search for request type that are in other Open projects, that are not visible on that help center, it makes it visible and available.

Hope that makes sense.