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How can we use Organization fields in other Jira projects?

Jonathan Porta

I've recently discovered the new fields in the Organization feature. It seems very interesting but I am not able to use them properly.

My use case it the following:

I have an internal ticket automatically created from a JSM request on a specific transition. I would like to set a custom field in this newly created issue (in a non-JSM project).

I have tried to do it in JSON, but I don't know how to access these fields... issue.Organization.MyField? issue.cf10002.MyField?

Is there really a way to use these properties or are they quite useless for the moment?

Accepted answers

Marc -Devoteam-

Hi @Jonathan Porta

Organization filed can only be used in JSM projects.

This is not usable in other project types.

The organization field is related to the customer being associated with that organization.

Setting the field organization automatically is then based on the users email domain.

But I could be understanding your request wrong and and you simply want the value ote organization stored in another CF text field in a non JMS project.

Then try the following smart values:

{{issue.Organizations.first.name}}
{{issue.Organizations.first.id}}

All comments

Marc -Devoteam-

Hi @Jonathan Porta

Organization filed can only be used in JSM projects.

This is not usable in other project types.

The organization field is related to the customer being associated with that organization.

Setting the field organization automatically is then based on the users email domain.

But I could be understanding your request wrong and and you simply want the value ote organization stored in another CF text field in a non JMS project.

Then try the following smart values:

{{issue.Organizations.first.name}}
{{issue.Organizations.first.id}}

Jonathan Porta

Thank you for your answer!

I think you understood correctly. I'm ok with the organization being stored in the JSM project but I would like to get the value of a custom property defined in a organization with a smart value to recopy it to a custom field in another project. We have a field called "key client" defined at organization level, and I would it copy in the development ticket linked to the service ticket.

The smart values you listed are the native properties right? Is there a way to access custom properties?

Marc -Devoteam-

HI @Jonathan Porta

No you can't access or create custom ones,

These options are native and the only available ones to be used within automation.

Jonathan Porta

You can create custom properties in the Organizations module, but you can't access them through smart values?

Pretty much useless so...

By the way thank you for your help.

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