Issue in cloning a JIRA ticket

Question

When I am cloning a ticket I am getting the error as " admin.errors.exception com.atlassian.jira.exception.CreateException: com.atlassian.jira.workflow.WorkflowException: An unknown exception occured executing Validator com.atlassian.jira.workflow.SkippableValidator@19a4bafb: root cause: Could not find source >>../../../../data/jira/home/silprograms/MandatoryBasedOnActivity_4.sil<< (storage type:sil)" However, this error is for few JIRA issues while I am able to clone others.

Anna Hryhoruk _Appfire_ · Answer

Hello @Haresh Joshi ,

Can you try to edit that workflow transition and check if there is any validator pointing to MandatoryBasedOnActivity_4.sil you have there? It looks like you had Power Scripts (SIL) validator in your workflow, which was a DC/Server, then you somehow migrated that to cloud and you still have a validator there pointing to some sil file. But in Jira Cloud, validators written in SIL are not supported and if you have Power Scripts app for cloud, you can create a validator, but it needs to be written with Jira expressions. Configuring Conditions, Validators and Post Functions 
https://appfire.atlassian.net/wiki/spaces/PSJC/pages/584581177/Writing+Conditions+and+Validators

Hope it helps!

Anna

Valerie Knapp_dpp5c6 · Answer

Hi @Haresh Joshi , welcome to the Atlassian Community and thanks for your question.

Have you opened a support ticket for this? https://support.atlassian.com/contact/#/

I tried to Google this error message but didn't find anything relevant. I think the best course of action is to ask Atlassian.

Best wishes