Custom field with User Picker not listing for other users

Question

I have a Custom field with a user picker type. I'm able to select Users from this field, but other members of my team are not. They are getting an empty list instead of a user list. But when I select a person, they can see this field populated with that value.

Is this any permission issue?

Joseph Chung Yin · Answer

@Sinu K -

Welcome to the community.  I agreed with @Walter Buggenhout stated.  Can you check to see if your custom field as a filter setup against a specific user group in your system and your other users are not a member of the group?

Please advise.

Best, Joseph Chung Yin

Sinu K_5zd5op · Answer

@Walter Buggenhout  Thanks for the quick response.

This setting is already enabled but still the issue exists.

Walter Buggenhout · Answer

Hi @Sinu K and welcome to the Community!

Can you check if your users have the Browse users and groups global permission? As an administrator, check Jira Settings > System > Global Permissions.

Hope this helps!