Adding info alongside a webhook?

Question

Hello!

I'm setting up an integration between Jira and an online marketplace that our business sells on, to handle the customer service requests for our shop. Our customers will be interfacing with the conversations on the original website, but we will be interfacing with them on Jira.

What I'd like to do is have it so that when someone adds a comment to a ticket, it sends a POST request to the online marketplace to update the conversation. But I'm not quite sure how to achieve that using webhooks.

Does anyone know how to do this?

Thanks,

Adam

Adam Khaddaj · Answer

Oh awesome! This is great, thank you.

Marios Marneros · Answer

Hey @Adam Khaddaj , welcome to the Atlassian Community! You can achieve that using Automation rules! You will have the trigger of the automation rule as "Issue Commented", this means the rule will run every time a comment is added on a ticket! You can then add a condition to limit the number of ticket this rule runs on. Finally, you will need to have an action "Send web request" to send your API request using the method, header and request body you would like.

Let me know if you have any questions!