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Issue with Summary when Importing

Jason Krewson

I have imported a lot at the company I work for and have never ran into this issue, every time I import with a CSV I get the below error. It seems to not like the Summary for some reason.

I am going to continue troubleshooting this today but thought it would be a good idea to reach out for ideas while I do, thanks for help in advance!

Accepted answers

Jason Krewson

Issue was that I have a validator set on creation and wasn't providing the parent, due to this all imports fail, so it was my mistake. Thanks everyone for the help on this!

All comments

Mykenna Cepek

It might be that the semicolon is confusing the import. I found a few old posts which suggest that semicolons on import might be a problem at times.

Have you tried removing or replacing just the semicolon character to see if that allows this one to import correctly?

Jason Krewson

I was thinking this as well, and when removing it and importing again I get the same result.

I just exported a new CSV again, tried it with and without the semicolon and I am getting the same results.

None issues and projects imported.

Error importing issue [externalId='autoid-6875317240298024787', summary='Supplier contacts - PeopleSoft AP UNF_RTM_SCM_CNV222']: Unable to create issue: Supplier contacts - PeopleSoft AP UNF_RTM_SCM_CNV222

I am exporting with CSV from Jira Server to Jira Cloud if that makes a difference.

Jason Krewson

I’ve attempted importing different cards individually, removing several fields, and altering the summary information. All these were exported from the server and imported to the cloud.

I also tried exporting from the cloud and then importing back to the cloud.

Even just importing, which we do regularly, failed.

So I will be open a ticket with Atlassian to investigate the issue, starting to seem like a bug if I cannot import anything anymore.

John Funk

Hi Jason - Like some of the other comments, I suspect it is the punctuation. Just for fun, strip out all punctuation and leave just letters and see what happens. Or you could try with taking out each one, one at a time if you want to narrow it down.

Jason Krewson

Thanks for the response, I did end up stripping the punctuation out and it still wouldn't import.

It was server export to cloud import, I also tried cloud to cloud, and then I tried just making a CSV with a very simple summary of "Test Test Test" and all failed. So I opened up a ticket with Atlassian, we will see what they say.

John Funk

Are you using the new import or the old import?

Jason Krewson

New import, the one from Server, Cloud, and the one I just created with Excel and turned into a CSV are all new.

Jason Krewson

Issue was that I have a validator set on creation and wasn't providing the parent, due to this all imports fail, so it was my mistake. Thanks everyone for the help on this!

Mykenna Cepek

Thanks for circling back on what fixed this, @Jason Krewson

Happy to vote for your answer to your question. :-)

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