When someone replies to a ticket, RE: is added to the subject which creates a new ticket. How to resolve?
Hi @Patrick Beacom ,
there are many reasons for it - one of them is the person who replies to the message doesn't have ISSUE COMMENT permissions.
Atlassian prepared a documentation how to debug this issue https://confluence.atlassian.com/jirakb/replies-to-jira-service-desk-tickets-result-in-duplicate-tickets-964967584.html
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