Is there a way to disable Jira Issue Creation from Confluence KB if linked to a JSM instance?

Question

The situation is there is a JSM Project with a KB space attached. We only want issues created by email or portal entry. Now that we hit the Cloud, we are finding that users can utilize the + CREATE ISSUE button in confluence when they highlight text on a KB article to create a JSM issue.

This is not what we want to allow and we are wondering if there is a way to disable the create issue functionality from Confluence Cloud

Rilwan Ahmed · Answer

Hi @Malka Jackson [Isos Technology] ,

There is no workaround for your query.

https://jira.atlassian.com/browse/CONFCLOUD-69470

Samuel Gatica _ServiceRocket_ · Answer

Hi @Malka Jackson [Isos Technology]

I know this can be done in the Server version by disabling the Apps "Confluence and Jira Content Connector on the page," but in Cloud, we can't do this. Maybe you can reach out to Atlassian Support and ask them to disable this on your behalf!

Best regards

Sam

Brant Schroeder · Answer

@Malka Jackson [Isos Technology]  Are the users access the KB through JSM or are you having the access it directly in Confluence?

I am assuming that it is the later.  If a user access the KB through Confluence then they will have a Confluence license.  This will allow them to have full Confluence functionality.  There is no way to turn off the create an issue feature in Confluence.

To fix this just link the confluence site as a KB in JSM https://support.atlassian.com/jira-service-management-cloud/docs/set-up-your-knowledge-base-with-confluence/ Have users search for KBs in JSM.  If you have to you can remove access for users to the KB in Confluence so they can only see it in JSM.