What is the meaning of the maximum number Agent in Jira SM license ?. In my case for example I have 10 Agents Standard .. means: 10 Agent maximum can I define/put on the system or max Agents at the same time could be work togheter
Tks in advance
Hi @Carmine Pezzella,
Welcome to Atlassian Community!
It means that you can assign the JSM license to X amount of users, it has nothing to do with how many agents are online. So if you have 10 licenses you can have 10 agents, even if only 4 agents are working at the same time.
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