Global Automation - SLA Threshold breached

Willian Pereira Da Cruz Lemos

Hi everyone,

i created a rule in jira, for the issues, that the SLA Threshold breached will breach in the next 1 day and priotity issue is low and issue type equal incident to do this validation in JQL code 

(project in (10039,10029)) AND ("SLA resolução (SUP)" <= remaining("23H 57m") AND status not in ("Aguardando validação do cliente","Resolvido") AND type = Incidente)

In theory, for issues returned, an email should be sent. because i created one action the send e-mail how can i see below:

 

Fyi - i created it for each because there will other scenarios

I don't know why, but the email was not sent.

Could someone help me?

 

 

 

 

Anandhi Arumugam _Cprime_

Hi @Willian Pereira Da Cruz Lemos 

Do you see any errors in the Audit log? Is there an issue where you expected the email to be sent but didn't? Please check what the Audit logs within the Automation Rule says.