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Why cant i access a board?

Kate Compton

For some reason one of my developers in unable to access a boar dthey have been using for over a year.

No one has changed any settings and i have removed him from 'people' and added him again, this worked for 1 day but he is now unable to access the project.

How do i get him access back?

Accepted answers

All comments

Yash_reddy

Hi @Kate Compton

welcome to Atlassian community

Can you provide screenshot of error when user tried to access project to check it.

Juan Sueiro_g6uviz

I'm having the same issue. Suddenly the access to Kanban board of a Jira project is not working anymore (I'm org admin and have Jira User access rights, this worked up until yesterday). My team members are also affected: Screenshot 2024-10-10 101953.png

Then when trying to create a new kanban board, I get:

and the browser is popping out this error:

please help!

Kate Compton

Screenshot 2024-10-10 092348.png

Yash_reddy

Can other users access it?

Check below:

1. If user have browse access to project and check the permission scheme and assign user to correct role in project Settings>People

2.If the issue is deleted same error appears

3.Check if any issue security applied.

Marc -Devoteam-

Hi @Kate Compton and @Juan Sueiro

If you are an admin in the system, you can do this. Otherwise contact an admin to have them check.

The Permission Helper can help you figure out why a user can or can't see a certain issue.

Choose > System.
Click Admin Helper > Permission Helper.
Enter the name of the user whose permissions you want to check. Leave this blank for anonymous users.
Enter the issue key you want to look into. For example, the issue that the user cannot see.
Select the permission that you want to check for the user.
Click Submit.

This will provide you why a user can't see or access an issue in a project.

Juan Sueiro_g6uviz

HI @Marc -Devoteam- thanks for your help. In my case I think my issue differs from Kate, as I have browse access rights into the project and can actually see all issues if I either filter for them with JQL or go to the Issues list.

My problem is actually with Boards. It looks like a new feature was applied to Jira, as now I see this dropdown here:

and when I click on the board that we were previously using, I get

Screenshot 2024-10-10 101953.png

Marc -Devoteam-

HI @Juan Sueiro

That seems the board has been removed, or the filter is changed on the board and/or the filter permissions changed.

Contact you project admin or jira admin to check this.

Kate Compton

I can access the ticket, and other devs but not Nathan (who is being affected)

1. he has the correct role (developer) same as Shaun Ashcroft who can access the issue/board Screenshot 2024-10-10 103004.png

2. its not just this issue, its the whole board/every issue on this project

3. again its every issue on this project

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