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I need to find a ticket if a certain user has changed a custom field.

Carla Norman_ll0w26

I would love a quick filter but am willing to label the ticket when the action occurs to report on it later.

Accepted answers

Tobias H

Hi @Carla Norman!

There is no support in out-of-the-box JQL that would support the "changes made to X field".

Automations is probably the way to go, something like:

When Field Changes
If "User who triggered event" is ABC
Then Edit issue:
* Select Label in the list
* Select Add/Remove
* In Add row enter the label you wish to set

All comments

Tobias H

Hi @Carla Norman!

There is no support in out-of-the-box JQL that would support the "changes made to X field".

Yuliia_Borivets__SaaSJet_

@Carla Norman

In Jira, finding a ticket where a certain user has changed a custom field isn't possible directly through filters or JQL. So, you can try automation or a plugin.

I can suggest Issue History for Jira as an alternative solution from my team. The app has a filter to select a specific user and get all changes made. Also, you can select any specific custom field to review updates.

Here is an example:

custom field updated by user.jpg

Marc -Devoteam-

Hi @Carla Norman

So what is your request in this, what do you want to accomplish?

These is no JQL for this request.

Do you want to label the issue based upon a certain user making changes, if Yes.

Create an automation rule to accomplish this.

Carla Norman_ll0w26

I have an automation created to label the tickets for reporting purposes. Thank you all!

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