Can you separate Help Center Article Suggestions into multiple “customer organisations”?

Question

Hi,

The suggestions in the Help Center, can you tailor them to the specific customer which is logged in? For example customers of organisation X can only see article suggestions from space A, and customers of organisation Y can see articles from Space B?

Thank you!

Lukas Gotter _ Meetical · Answer

Good point! In my case I can also solve it with a group I think since customers are also associated with different groups.

Marc -Devoteam- · Answer

Hi @Lukas Gotter _ Meetical

Access on Request Types is only an option, based on User of Groups not on Organisations.

But still to give correct information relating the KB articles for request types, labelling the KB articles and specifying the labels per request type is necessary

For more information, see:

https://support.atlassian.com/jira-service-management-cloud/docs/restrict-access-to-knowledge-base-articles/

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-article-suggestions-in-request-forms/

Lukas Gotter _ Meetical · Answer

Thanks @Marc -Devoteam-  for your input.

If we can show only search results from articles related to certain request types, then we could indirectly achieve this by restricting access of users in Organisation A to certain request types? For example Request "VPN Access" has articles related, but only users who will see that request type will get suggestions from the related knowledge base?

Regards, Lukas