Status change and multiple assignee

Barış Özer

Hello,

When there is a transition from In Progress status to In Progress L2 status, a selectable L2 Team appears.

Infra Support and Application Support

I created a screen and created L2 Team with field.

When Application Support or Infra Support is selected, I want the number of people in these teams to be automatically assigned.

How can I auto-assign the selected L2 team?

I assigned roles to the people in this team from the "People" tab.

When this team is selected, the people with the role must be assigned.

Can I assign more than one?

Manoj Kumar Gangwar

Hi @Barış Özer you can create an automation rule like below:

Trigger: Issue Transitioned (from In Progress to In Progress L2)

Condition: Check if L2 Team is not empty.

Branch:

Branch for Application Support:

Condition: If L2 Team = "Application Support"

Action: Assign issue to users in the "Application Support" role (or comment/tag them).

Branch for Infra Support:

Condition: If L2 Team = "Infra Support"

Action: Assign issue to users in the "Infra Support" role (or comment/tag them).

 

you can automatically assign issues to the appropriate team members based on the selected L2 Team during the transition. Remember that direct multiple assignments to a single issue aren't possible in the traditional sense, but notifying multiple users is a feasible workaround.