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Duplicate ticket

Former user

Hello,

In my project, I receive notifications that create new tickets.

Only notifications can arrive in duplicate that create 2 tickets instead of updating the ticket.

I tried to update with an automation, but it does not work.

Do you have a solution?

Thank you

Have a nice day

Accepted answers

All comments

Mohanraj Thangamuthu

Hello, to confirm you are receiving two different notification email when single issue is created ? Please brief the issue.

Former user

Hello,

I would like not to create 3 tickets but to create 1 with 2 other answers.

Thank you

Have a nice day

Former user

i try another automation but didn't work :

Abdallah Khaled_1hio43

Hi @Brice Jaen , are you creating a new ticket from incoming email?

if that's true you need to add the issue key in your email subjectSo you don't create new issues and add the new email body as a comment to the existing Jira issue

Former user

Hi @Abdallah Khaled ;

I've tried setting the address but it doesn't seem to work:

Can you check ?

Thank you

Abdallah Khaled_1hio43

@Brice Jaen , I believe this is related to the Jira service management project and not a Jira software project, is that correct?

Former user

@Abdallah Khaled i think,

Anusha A

Hi Brice,

This requires further investigation from a configuration standpoint, which necessitates access to your instance. I have already created a support ticket for you, and you will soon receive an email with the ticket details. Our experts will then reach out to assist you further.

Have a great day ahead!

Regards,

Anusha A

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