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jira board is not working

Nikolas_jezzm8

Hi! I have several boards in Jira but one is not working. If I add a new order using the blue button at the top, the order is "invisible". Zrzut ekranu 2024-10-08 164524.png

Nobody sees him. I have to add an order by scrolling down and at the end of the table "add order".

Zrzut ekranu 2024-10-08 164914.png

Do you know how to fix this error?

edit 1:

After adding a request using the blue button, it receives the message “In order for the notification to be visible, it must be in accordance with the project and filrt and have a status assigned to the board.”

And unfortunately, it is not visible. It appears in “notifications”

Accepted answers

Carlos Garcia Navarro

Hi @Nikolas ,

When you create the new ticket/order using the blue button, do you get a notification that the ticket has been created? If so, can you access the ticket, even if it doesn't show in the board? I wonder if there is a filter that prevents the ticket from being seen.

Marc -Devoteam-

Hi @Nikolas

By using the create button (blue), is the ticket created in the project that the board is on and is in incorporated in the the filter used on the board.

The create button is a global option that enables you to create an issue in any project your have access to and are able to create tickets in.

By pressing this button, you need to check if the right project and correc t issue type is selected.

All comments

Carlos Garcia Navarro

Hi @Nikolas ,

Carlos Garcia Navarro

And Welcome to the Community! :-)

Marc -Devoteam-

Hi @Nikolas

By using the create button (blue), is the ticket created in the project that the board is on and is in incorporated in the the filter used on the board.

The create button is a global option that enables you to create an issue in any project your have access to and are able to create tickets in.

By pressing this button, you need to check if the right project and correc t issue type is selected.

Nikolas_jezzm8

Hi, thank you for your reply. I apologize in advance for errors but I am assisted by google translate. I get a notification like this (translated from Polish):
In order for the notification to be visible, it must be in accordance with the project and filrt and have a status assigned to the board.

We do not have any filrts. We use at a very basic level this opragromation. We add submissions in the office and the warehouse then switches statuses.

In addition, our new submission is not in the board but falls into “submissions” .

Nikolas_jezzm8

Hi Marc!
We choose the appropriate submission type and design. Nevertheless, it is still not visible. I checked if we have any filter and nothing. I checked if we have any automation and nothing. I checked each submission type (if it works on any) and also nothing. Do you know what it could be?

Nikolas_jezzm8

Should I give you a screen shot of something?

Nikolas_jezzm8

Should I give you a screen shot or something else you need?

Marc -Devoteam-

HI @Nikolas

So the issue you are creating in a task in project PRODUKCJA

It is visible in the issue view, when filtering on the project.

Can you show the workflow, board configuration and the filter used for the board?

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