How can we track if the satisfaction survey email was sent to the user upon closing the incident/ SR

Question

Hi,

How can we track if the satisfaction survey email was sent to the user upon closing the incident/ SR.

I am unable to  find that under activity tab. Any responses here will be helpful.

John Funk · Answer

I don't think there is a way to see that. Atlassian Support might have it. Also, do the customers get all of the other emails from Atlassian? Just not this one?

Girish_Shenoy · Answer

Hi John, That report is only useful to see which tickets got the response for the  survey. I wanted to see what all tickets triggered the survey. few customers complain that we did not receive survey upon ticket closure, hence wanted to have some transperancy.

John Funk · Answer

Hi Girish!

You can find that under the Reports menu option for the JSM project. And then the Satisfaction report.