Trigger Change for SLA

Mar

Is there automation Trigger when the SLA pause by time? 

Like on the working sched 9:00- 17:00? So the trigger is Pause when 17:00 exceed?

SLA Trigger pause I need so I can auto edit the fields on holidays and weekend.

The schedule trigger can't accommodate the holidays.

Kris Dewachter

Hi @Mar ,

There is no 'paused' trigger for automation rules.

But maybe you could create a scheduled automation rule that retrieves all 'paused' tickets via JQL ?

Ex. "Time to resolution" = paused()

Best regards,

Kris