nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Issue with Filter

Franck PASSIER

Hello,

I have a question about Filter.
Last week, one of my filters was working, and today, it's impossible to have the results.

If I use it in a Dashboard to get the number of results, we see 62 tickets.
When i click on the "62", the page loads and fails.

"
We couldn’t load your search results

Refresh to try again.
"

It looks like have issue with Timeout. How can I resolve this issue ?

Accepted answers

All comments

Kris Dewachter

Hi @Franck PASSIER ,

There is currently an active incident in Jira displaying content. Your issue might be related to that.

https://status.atlassian.com/

Can you also check if the issue also occurs in another browser ?

Best regards,

Kris

Walter Buggenhout

Hi @Franck PASSIER and welcome to the Community!

I would try to execute the query directly in the issue navigator to see if it works there. Also - although I am not sure if it is related - there seems to be an active incident in Jira. You can stay informed of what's happening at https://status.atlassian.com/ and see if your issue is resolved when this is fixed.

Hope this helps!

Kishan Sharma

Hi @Franck PASSIER

Welcome the Atlassian Community!

Atlassian support is investigating an issue with accessing Jira content that is impacting some Jira Cloud customers and I think you are impacted. Please subscribe to the updates here -
Jira Status - Something went wrong error in Jira (atlassian.com)

Franck PASSIER

Thank you all for your responses, so I will wait news about the incident.

Franck PASSIER

Hello,
Issue solved today

Kishan Sharma

Hi @Franck PASSIER

Update -

The issue occurred specifically with browsers with Ad block and the Brave browser.

Incident resolved
Between 07/Oct/24 8:27 AM CEST to 07/Oct/24 8:28 PM CEST, we experienced the error "Something went wrong on our end" for Jira Software and Jira Service Management. The issue has been resolved and the service is operating normally.

Please consider marking the response as accepted if you found it helpful. It can benefit other community members with similar questions.

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