Wrong time in status when changing issues after working hours

Question

The time in status keeps increasing when we change an issue status after the business hours.

If we make a status change during business hours, the time in status stops after the end of day and restarts in the next day, as expected.

I remember raising this issue a few months ago but it is still happening. Anyone with the same problem? Is this a know issue and Jira team is tracking it?

Valeriia_Havrylenko_SaaSJet · Answer

@Teresa_DevSamurai Thank you!

Valeriia_Havrylenko_SaaSJet · Answer

Hi @Ricardo Amorim 👋 
It seems like you are using Time in Status.

Business Days are linked to the calendar configuration. The issue might be due to an unset calendar. Please verify the Time Zone and Work hours in your Calendar.

Also here is documentation on Work Calendars: https://saasjet.atlassian.net/wiki/spaces/TIS/pages/440205313/Work+Calendar

You can also book a live session or contact us at Support - we'll help you with Time in Status.

I hope you find this helpful 🚀

Teresa_DevSamurai · Answer

Hi @Ricardo Amorim ,

It sounds like this might be an ongoing issue with how the time in status is tracked after business hours. I think you should reach out to the Time in Status team directly—they’ll be able to help you out.

Here’s their support desk link: https://saasjet.atlassian.net/servicedesk/customer/portal/1

Hope they can get it sorted for you!