Display name in request form can be reflected in Issue View ? - Jira Service Management

Maha Mohan

Hi All,

 

When configuring your Request form of a request type in JSM, you can also:

- change the display name of the field in the request form under Display name

Whereas in Issue View, it is displaying the standard name of the field instead of the display name configured in Request form of Request Type in JSM.

Is there a way to reflect the same display name given to request form field in issue view?

 

 

Manoj Kumar Gangwar

Hi @Maha Mohan 

In Jira Service Management (JSM), the display name customization for request forms is only applicable to the customer portal view. Unfortunately, Jira's issue view (the internal view used by agents) displays the standard field names rather than the custom display names configured in the request form.

There isn't a native feature to automatically sync the display names between the customer portal and the issue view.